CMG Routine Foot Care
FAQ
My service is “in-home” and prices will vary depending on travel distance and the time it takes to get to you. Therefore, the best thing to do is call or email me and I can give you an exact quote for your “base” fee. (You will need to provide the exact address for the person receiving my service and let me know if it is a single-family home, apartment/condo complex, assisted living facility or nursing home, etc.) There is an additional fee of $1.00 per minute over the allotted 55-minute appointment session that will be added to your base fee. Base fee begins at $120.00.
I only accept cash, check or Zelle (due at time of service).
I do not. Because “routine foot care” is not considered a “medical necessity”, I am not considered a medical provider and therefore, cannot bill your insurance.
Yes. Some people have a medical diagnosis that makes it unsafe for them to have their toenails/calluses trimmed by someone other than a doctor, therefore, a referral is necessary to ensure the person is getting the appropriate care for their situation. You simply need to ask your treating doctor/nurse if it is safe to use someone other than a doctor to trim your toenails/calluses. For my records I will need the name of your treating doctor/nurse, which department they work in and the name of your healthcare provider.
You have the option to mail the payment directly to me* and payment needs to be received no later than 4 days before the appointment date. Or, you may mail it to the client directly, as long as they have it by the day of the appointment.
* Once an appointment has been scheduled I will provide a mailing address.
The best way is to contact me by phone. It makes it easier to have a conversation. Emailing is also acceptable, though not as efficient.
Cancellations / reschedules made within 1 day of scheduled appointments will be charged the full amount of the appointment. Cancellations / reschedules made 2-3 days before the appointment will be subject to a partial charge. To avoid paying anything for an appointment you cannot keep, please cancel or reschedule at least 4 days in advance of your appointment date.
I do not. This is an “in-home” service. This means I come to the client wherever they reside: personal residence, residential care/board-and-care facility, assisted living facility, skilled nursing facility or hospital.
Yes, and the tasks are very simple:
Be ready at least 15 minutes prior to the appointment start time. (When “traffic” is good, I am sometimes running early.)
I require very good lighting. If the area you plan to have me provide the service in is not well lit, plan-ahead to bring extra lighting in to that space, e.g. floor lamps.
I need to set up where there is plenty of space and within close proximity to a large enough sink to fill the foot soaking bucket. Typically, in a kitchen or a room adjacent to the kitchen.
The length of time between appointments is completely up to the client. Most people use me every 2-3 months.
It depends on three things:
How quickly your toenails and/or calluses grow back.
How often you can afford to have the service.
What my schedule allows. I always try to get clients scheduled at the interval they request, but it is not always possible.
No, however the family member/friend/caregiver’s presence for the initial visit is preferred. I completely understand that this is not always possible due to work schedules, living distances, etc., but please make every effort to be there. It is very important for the person receiving treatment the first time to feel comfortable.
IMPORTANT NOTE: If the person receiving treatment has any form of dimentia, or cognitive impairment, it is required that you be present for all appointments.
My initial training was as an Orthopedic Technologist. I learned about “routine foot care” while working for a podiatrist. In addition, I obtained the title of Certified Foot Care Specialist in November 2018. (See Professional History for more information)
Yes, through the City of San Jose.
No. For several reasons, clients must be able to be in a sitting position (chair, couch, recliner, or wheelchair) for me to provide service. In addition, they need to be able to tolerate this position for about an hour.
Yes. Diabetes alone does not preclude someone from using my services, but they will need a referral/permission from their treating physician.
Yes. I have many clients who live in assisted living situations. Due to the size of most of these facilities and parking restrictions, there is a high likelihood their “base” fee will have an “extra time” fee added due to additional time needed for parking, signing in, accessing their room, signing out and returning to vehicle. For example, if the additional time it takes adds up to 10 minutes, their “base” fee will go up by $10. However, if I am seeing a husband and wife at the same visit, for example, then the additional fee would only be charged to one of them for that visit.
Yes. However, some important factors include:
There must be a working elevator due to the size of the equipment I bring. If I arrive for your appointment and the elevator is not "in service," I cannot get to you. You will still be responsible for payment of the appointment.
“Extra time” fee will likely be added to your “base” fee as it usually takes several additional minutes to travel to and from your apartment. For example, if it takes me 10 extra minutes, your “base” fee will reflect an additional $10 charge.
Yes, however, the cost of the parking will be aded to your service fee.
